Have you ever heard the term “Achilles heel”?

Wikipedia defines ‘Achilles heel’ as follows:

An Achilles heel is a weakness in spite of overall strength, which can actually or potentially lead to downfall.

I am not really the bragging type but I’d like to consider myself as a ‘power consumer’ with an above-average level of savviness when it comes to getting a good deal.

However, I too have my Achilles heel. It’s called eBay

I’ve been using eBay as both a buyer and a seller for almost 20 years now (so pretty much since they started operations) and trust me when I say that this platform, while offering incredible opportunities to score truly amazing bargains (and maybe exactly because of that!), can catch even the most experienced hands off-guard.

Here is a short video recapping the 15 years eBay has been operating in Australia.

This video (not surprisingly) is designed to make you feel warm and fuzzy inside about eBay but let me tell you something:

While eBay has no doubt been great for the millions of buyers who were able to score bargain prices, it has become a very tough environment in recent years for the small ‘mom and pop’ sellers.

Given that most sellers on eBay operate at wafer thin profit margins, the only way to make a serious living from eBay is to sell at very large volumes. This is not feasible for small operators and especially those who sell unique (often hand-made) items.

Furthermore, eBay has increased substantially their platform fees and have also made it effectively mandatory to accept payments through PayPal (which they owned until very recently) who take their own cut in addition to the fees eBay charges.

As a result, more and more small sellers are being squeezed out of the eBay marketplace and instead choose to sell their products either through their own websites or niche marketplaces built specifically for small sellers like Etsy (who have become quite a large ‘beast’ themselves).

The sellers left on eBay are now predominantly fully professional operators selling large volumes either through auctions or their own dedicated stores

So just so you know: when you shop on eBay, you are most likely not supporting a small business owner but rather a big business and it clearly seems that eBay is happy with this trend and want it to continue going forward.

On the flip side, you can still score some incredible bargains on eBay if you know how and that’s what I hope to help you achieve by reading this.

eBay were also the first to introduce to the world the concept of a mass online auction.

Like any other auction, the idea is to generate excitement by auction participants and emotional attachment to the item being auctioned.

Also like with any other auction, those who have strong nerves and have done their homework on the item being auctioned as well as the way the system operates, can and do ‘clean up’.

Those who don’t, often get fleeced and end up paying too much.

Trust me on that last point as I am talking from personal experience here. It has taken me years to perfect my eBay strategies and they also have to be constantly revised as the platform evolves and changes.

My aim with this post is to provide you with a ‘shortcut’ in the form of tried and tested eBay strategies that have proven themselves to work for me (as well as many others).

I will show you how to find and secure the best deals on eBay whether through auctions or through fixed-price listings (also known as ‘buy it now’).

Let’s get cracking!

Getting the best deals on “buy it now” items

eBay’s fixed priced sales are referred to as “buy it now”

This can include new, refurbished and used items you can buy and pay for straight away. There is no bidding and no waiting for the auction to finish.

This means that you should evaluate the items for sale in exactly the same manner as you would evaluate any other item sold online anywhere else.

This means that the two main things you need to consider are the item’s sale price (including any shipping costs if applicable) and the seller’s reputation score (even though that is less important due to the extensive buyer protection mechanisms employed by both eBay and PayPal.

Check the prices outside eBay

Given a ‘buy it now’ item is your stock-standard online sale, you should start by checking how much this item is being sold for outside eBay.

Here are the services I personally use to do that:

Australian comparison engines

Global Comparison Engines

Once you know the going price elsewhere for the item you’re after (make sure to also account for any shipping charges!), it is time to see what eBay has to offer in the fixed price category.

Check the fixed prices on eBay

This might sound easy and self-explanatory but there are a few things you need to do to maximise your search efforts and chances of getting the absolute best deal on offer once you get the initial search results page.

Make sure you’re only looking at fixed prices items

There is no point looking at auction items at this stage. This is for two reasons:

  1. They are not available for immediate purchase. You have to wait until the auction ends and this could be up to 10 days from now.
  2. The price shown in the search results is the current bid price and this can obviously go up at any time and especially as the auction approaches its end.

So filter out the auctions from the search results.

buy it now only

Get rid of eBay’s ‘Best Match’ sorting

Despite what the name might suggest, this is not actually the fixed price sales that best match what you were searching (like you’d expect in a Google search).

Instead, this is generated using a very complex algorithm used by eBay in which they take into account (amongst heaps of other stuff) the amount of available items on sale in each listing, the seller’s reputation and sales history on eBay and whether or not they have a dedicated eBay store.

Bottom line, you don’t need it and it can actually confuse the hell out of you.

Instead, you should sort the search results by what really matters: the price (including any shipping charges if applicable)

sorting search results

Expand your net by searching worldwide

You’re probably already aware that eBay is a global business operating multiple country-based sites.

What you might not be aware of though is that eBay has one single global catalogue which is accessible through any of its individual country-based sites.

The thing is that by default, eBay will not show you any items whose price is denominated in anything but Australian Dollars (even if their seller is more than happy to sell and ship to people in oz).

I never quite understood why eBay does that but my assumption is that they think that displaying prices in different currencies than the user’s home currency will confuse them.

This makes little sense given the fact (as you’ll soon see) that even if the seller nominated the sale price in a currency other than the user’s home currency (Aussie dollars in our case), eBay will still show an indicative price in the user’s home currency regardless.

Bottom line: you gotta ‘go global’ and you do this by clicking the applicable option in the ‘item location’ field in the sidebar of the search results page

When you do a global search, eBay will show you their entire global catalogue of search results for the item you’re after, regardless of the currency a listing is denominated in.

If the seller has listed Australia as one of the countries they’ll ship to, their listing will show up in the ‘worldwide’ search results on the Australian site.

global item

As you can see, eBay converts the foreign currency price to give you an indicative price in Aussie dollars but keep in mind that you’ll still be charged in the original foreign currency (Euros in this particular example) if you buy this item.

This means that unless you have the right debit card or credit card, your bank will slug you with a currency conversion fee on top of the purchase price which is usually 2.5%-3.5% of the purchase price.

Alternatively, you can opt to allow PayPal to apply their exchange rate and convert the foreign currency amount to Aussie dollars for you.

However, that will not be a wise decision since PayPal’s currency conversion rates are terrible and you’ll actually be better off letting your bank convert using the interbank wholesale exchange rate and cop the currency conversion fee on top of that if need be.

Check for typos

People make mistakes. We all know that.

On eBay however, these mistakes can mean the difference between scoring a good deal and scoring an absolute bargain!

The premise is that if sellers misspelled their item name or description, eBay’s search engine will not pick it up, it won’t show in people’s search results and the poor seller will get no sales.

While this strategy is a lot more powerful in auctions where buyers essentially compete against each other, it is also worth trying out for fixed price items, especially given some sellers include a ‘buy now’ option in their auction listings.

The reason why they do that is to entice the buyers who don’t want to muck around with bidding at auction (either because they don’t have the skill, patience, time or all of the above).

With this option, buyers have the option, provided no bids for the item have been made yet, to pay upfront the ‘buy it now’ price stipulated by the seller and get the item straight away without having to wait for the auction to end.

While you can try and think of different ways to misspell the item you’re after and then run individual searches for those variations, this might take awhile and you might also miss some potential misspelling options.

Luckily, there is an easier way! 🙂

There is a completely free services that will run all the common misspellings for the item you’re after (based on eBay’s actual search history) and give you the results in a nice list with links to all the individual misspelled items.

This service is called Auction Speller and it works like this:

Haggle!

Many people think that the price for fixed price items is set in stone and is non-negotiable. This is not true!

Many sellers of fixed price (a.k.a ‘buy it now’) items offer an option to haggle through the ‘best offer’ mechanism.

How to find sellers willing to haggle?

This is a little hidden gem that not many people use or are even aware of but eBay allows you to easily find items for which sellers have enabled the ‘best offer’ option.

First you go to the refinements sidebar of the initial search results and click on ‘More Refinements’.

In the pop-up window that opens, you navigate to the ‘Show only’ tab and tick the ‘Accepts Best Offer’ option

Best Offer filter

Once the filter is applied, your search results screen will only show sellers who have enabled the ‘haggle option’ for their items

Haggle option enabled

How to haggle?

Simply follow these steps:

  1. Find the cheapest price your item is currently fetching at auctions with less than 24 hours remaining (I’ll show you how to do it a little later below).
  2. Find the seller which is selling the item you’re after for the cheapest fixed price (you already know how to do that)
  3. Find the seller which is selling the item you’re after for the cheapest fixed price and offers the ‘haggle option’ (you already know how to do that too)
  4. If the price of the seller from step 3 is higher than either step 1 or step 2 above, try offering the seller from step 3 the lowest of the prices you found in steps 1 and 2 and include a link to the cheaper listing. The worst thing is that they’ll say no 😉

Getting the best deals on Auctions

It is often said that eBay auctions is what separates the eBay amateurs from the ‘bargain hunting ninjas’ and I tend to agree.

While you can score some really incredible bargains in the fixed price sales (especially if you follow the strategies discussed above), you can get some truly insane bargains through auctions (and I’m speaking from personal experience here! 😉 ).

The great thing about eBay’s Australian site (unlike its north American counterparts) is the fact that auctions on eBay Australia don’t have a reserve price.

Let me explain:

On eBay’s American site for example, you can list your item for sale in an eBay auction for the starting price of $0.99 but with a reserve price of say $50.

If you receive bids on your auction but those bids don’t push the price up beyond your pre-determined reserve price, you are not bound by the auction’s results and don’t have to sell the listed item to the highest bidder.

You can’t do the same thing on eBay Australia!

If you list your item for sale in an auction and you get just a single bid, you must sell the item to the person who was the highest bidder, even if they were the only bidder.

As a seller, there are no ‘out clauses’ for you.

The only way an auction on eBay Australia can end without the item being auctioned changing hands from the seller to the highest bidder is if the buyer fails to make a payment or asks to cancel the transaction (a request that the seller doesn’t have to accept).

While the auction is a bit more complex and takes more time to complete compared to the straightforward fixed-price ‘buy it now’ sale, it gives the buyer almost complete and total control and if that buyer is well-versed in how eBay works in general and eBay auctions in particular, they can really ‘clean up’!

If you have the time and patience to wait it out, it is well worth your while to give eBay auctions a try.

The steps below will help you make sure you get the absolute best deal.

Before we get going though I just want you to keep in mind that according to eBay’s rules, bidding at an auction is not a way to indicate an interest in the auctioned item but rather indicates a binding commitment to purchase if your bid ends up being the winning bid.

If you win but get cold feet or ‘buyer’s remorse’ you can request the seller to cancel the transaction but keep in mind that they don’t have to agree to it (and if you’re the only bidder they will almost certainly refuse).

If the seller refuses to ‘cut you loose’, you are bound to complete the transaction and pay for the item you won. If you don’t, eBay will register a ‘strike’ against your account.

Get too many strikes and you’re out (i.e banned from the platform). If you think that you can then just open another account with a different email address, think again!

eBay have ‘been around the block’ for some time now. They’ve seen and experienced all the tricks you can think of (and many that you can’t) and have implemented very sophisticated  (and expensive!) mechanisms to make sure everyone plays nice on their platform.

Now with this out of the way, let’s roll! 🙂

Check past performance

One of the greatest things on eBay for buyers (and maybe not so much for the sellers) is that eBay never forgets anything.

Every single auction anyone has ever run on the platform is categorised and available to be searched and retrieved.

While the common investing mantra of “past results are not a reliable indicator for future performance” is true it doesn’t mean that you can’t use those as a guide to help you prepare your ‘plan of attack’ 😉

eBay offers you two different options to check past performance:

  1. Completed listings – That’s all the auctions that have been listed on eBay for your item recently. This includes both auctions that ended without any bids and auctions in which the listed items were sold. This is very useful to gauge the level of interest past auctions of the item you’re after have generated based on their starting price, time of listing and the detailed item descriptions.
  2. Sold listings – As the name suggests, this lists all recent auctions for the item you’re after that ended up with a sale. This is very useful to get an idea of what your item is expected to actually sell for at an eBay auction.

sold_listings

Find the cheapest prices

Regardless of if you plan to buy at auction or through a fixed price listing, you can’t enter the eBay ‘arena’ until you know what you’re up against.

Therefore, it is absolutely crucial that you know exactly what is the current ‘going rate’ for the item you’re after both within eBay’s fixed price platform as well as elsewhere outside eBay.

The steps and tools I’ve covered above when I talked about finding the best prices on fixed price listings should take care of that.

Now that you know the best prices you can get on what you’re after without bidding, you are ready for ‘battle’ 😉

Check which auctions are about to end

Given auctions start and end all the time on eBay, it is not feasible to just look for an auction with the cheapest price.

Many auctions start with a very low starting price in order to entice bids but prices often rise very quickly as the auction approaches its end.

It is a well known fact to every eBay ‘veteran’ that the vast majority of bids come in the last few hours (or even the last few minutes or seconds) of an auction.

As a matter of fact, one of the most common mistakes beginners make on eBay is to bid too early so please don’t do this!

Instead, you should only pay attention to auctions which end within the next 24 hours. If the item you’re after has lots of auctions, I would even further reduce this timeframe to 12 or even just 6 hours.

Ending_auctions

Now take a look at your results and identify all the auctions within your chosen timeframe that have a current bid price which, after accounting for shipping charges, still give a lower price overall than the cheapest price you can find in ‘buy it now’ listings or outside eBay.

Do not bid on any listings that have more than an hour left to go.

Instead, add them to your watch list for monitoring

Watch_list

If there is less than an hour left to go and the current bid is more than 5% lower than the best fixed price you could find, you could enter a bid with the maximum bid amount being 5% less than the cheapest fixed-price you were able to find.

bid_screen

Just so you know, 5% is not a hard and fast rule. I’ve come up with it as a rule of thumb to ‘compensate’ me for my additional efforts to secure a lower price than the absolute lowest fixed price one can find for this item.

For me personally, a 5% ‘discount’ is enough of an incentive. For you, this might be higher or lower and that will obviously also depend on the actual price and thus the dollar value of this 5% discount. It’s your call but 5% is what I use in most cases.

Next, it’s time to deploy the eBay ninja’s ‘secret weapon’! 🙂

This site shows in real time all the auctions on eBay Australia  which have less than an hour to run and have a current bid price of less than a dollar.

If by now you don’t understand the power and potential of this ‘ninja tool’, you haven’t been paying attention. 😉

Look for typos

As with fixed price listings, our trusty Auction Speller comes to the rescue once again.

If you’d like to read more about how to exploit typos in eBay listings, I recommend this article.

Become a ‘Sniper’

The final strategy I am going to cover is without a doubt an advanced one but can be very lucrative indeed.

It is aimed at only the most committed who have nerves of steel and very steady fingers. In other words, to quote a certain commercial for hair care products:

This is only for PROFESSIONALS!

Nah, I’m kidding. You don’t have to be a ‘professional’. You just need to be keen to take your eBay bargain hunting skills to the next level.

You also won’t be expected to shoot anyone. We don’t advocate violence at Spending Hacker 🙂

‘eBay Sniping’ is the practice of entering a bid at the absolute last seconds of an auction (usually less than 5 seconds from the auction’s closing time). This can be done either manually or using automated tools.

While there is a debate on whether this is ethical or not, it is definitely allowed under eBay’s current rules.

As I already mentioned, there are two ways to ‘snipe’ eBay auctions: manually or using automated tools.

Automated tools may sound great and they definitely have their advantages (No stress, you can ‘snipe’ auctions that are scheduled to close when you’re going to be asleep).

However, the main problem with these tools is the fact you have to give them your eBay account login details which poses obvious security risks as well as being technically against eBay’s terms of service.

Not that eBay are that good themselves in keeping your account details secure but it’s their platform and therefore, their rules.

Another drawback of these tools is that most of them cost money.

If you want to play around with some free ones (keeping in mind my previous warning), you can try Goofbid (which is an online tool) and JBidWatcher (which is software you download to your computer).

Alternatively, you can be a bit more ‘old fashioned’ and do your sniping manually.

This is what I tend to do personally myself as I don’t really like the idea of giving my eBay login details to some mob I don’t know and who can then theoretically go on a shopping spree at my expense.

As this (quite smug) guy proves in the video below, manual sniping can be as effective as any automated tool if you know what you’re doing.

Some final things to consider

Click and collect to save on shipping

An important consideration whenever shopping online is the cost of shipping.

This is no different when buying on eBay.

When you buy anything on eBay, the item you bought obviously has to make its way to your door and we all know that this doesn’t come free (at least until those transporters from Star Trek become a reality 😉 ).

Even when sellers advertise their listings as having free shipping, this is obviously not really free. They simply ‘load up’ the item price with the shipping cost.

However, recently eBay have introduced a way to genuinely buy items on the site without paying any shipping costs. Here is how this works:

As you can see, the idea is that you collect your purchases from pre-designated collection points.

Your purchase will not show up at your door and you’ll have to do a bit of travel in order to collect it but in return you also won’t have to pay any shipping charges.

This is known as eBay’s ‘Click and Collect’ and is offered in two different ways:

  1. Collect from selected BigW & Woolworths
  2. Collect from the retailer’s own stores

While the second option is for big retailers who also have their own physical presence and stores, the first option is aimed more at those retailers who are quite large but only operate online and don’t have their own physical stores (e.g Kogan).

These online-only retailers can use selected BigW and Woolworths stores as collection points for customers who bought items from them through their eBay stores.

For a list of BigW and Woolworths stores near you who offer eBay’s click-and-collect service, you can search using this tool

You can filter each search results screen you get on eBay to only show the items that have a free click-&-collect option through the sidebar

ClickCollect

None of these options caters for any of the smaller or casual eBay sellers who don’t have dedicated eBay Stores. Remember what I said about eBay trying to ‘squeeze out’ the little guy?

Why you should only ever pay with PayPal and how to do it the right way?

PayPal should always be your first choice for paying for any online purchase.

This is especially the case in marketplace environments like eBay where you often don’t fully know the identity of the seller or that they are located overseas.

As the cheesy PayPal ad below explains, PayPal offers you two very important benefits:

  1. You don’t share your financial details with any seller. Only PayPal knows them.
  2. If something goes wrong with the transaction, PayPal has various protection mechanisms to help ensure you either get what you paid for or get your money back.

What this video neglects to mention however is that it’s a bad idea to give anyone (even Paypal!) direct access to your bank account through a direct debit agreement.

If something goes wrong with a purchase and Paypal’s internal consumer protection procedures fail to provide a positive outcome or don’t provide cover at all (as is the case with purchases of real estate, motorised vehicles, industrial machinery, or anything you buy in person), it will be very hard for you to recover funds that have been withdrawn directly from your bank account using direct debit.

If however, you use a debit or credit card instead, you always have the option of a ‘chargeback’ to fall back to.

Therefore, never use your bank account as your payment source when buying with Paypal. Use a linked debit or credit card instead.

As a matter of fact, unless you regularly receive payments through Paypal, I really can’t see any reason why you should link a bank account to your Paypal account at all!

If it’s too good to be true….

While it is definitely possible to score a ‘too good to be true’ deal when buying through auction, you have to be careful if you see something like that being offered through a fixed-price ‘buy it now’ listing.

If the price of the item in a particular fixed-price listing is significantly lower than any other fixed-price listing of the same item, alarm bells should start ringing and you should look closely into the seller’s reputation and eBay sales history (available by checking their profile).

You should also consider reporting the listing to eBay as being suspicious so they can investigate whether a seller’s eBay account has been hacked.

The video below explains how to report suspicious listings and written guides can be found here.

Just to give you an example of a suspicious listing, here is one I’ve personally come across while ‘lurking’ on eBay (one of my favourite pastime. Guess I really need to get out more… 😉 ).

The listing was a ‘buy it now’ listing for a Huawei P8 smartphone which looked very professional at first but had something very ‘fishy’ about it at second look:

  • The asking price was $22 with free shipping for a brand new phone. The cheapest price for a Huawei P8 on staticIce is $225.
  • The listing was under the category of ‘vehicles’ instead of phones. For the untrained eye, this might seem like a simple mistake by the seller and why they are selling the phone for such a low price (maybe no one could find their listing because it was in the wrong category). The thing that jumped to me straight away was that vehicles is one of the categories not eligible for Paypal buyer protection. At this stage it was quite obvious to me that these were scammers and that they were pros who knew exactly how the system works.
  • I looked at the seller’s sales history and feedback from previous buyers was quite positive. However, this seller never sold any Huawei P8 phones before or any other smartphones for that matter.

I reported the listing as fraudulent and the seller’s account as being potentially compromised and after a few days, I noticed that this seller’s profile was no longer visible on eBay.

eBay almost never report back on the results of their individual investigations but it’s quite clear that there was something dodgy with that account and in all likelihood, someone has probably hacked the poor seller’s account.

Be careful out there and maintain a healthy level of skepticism. Better be safe than sorry.

That’s it. You’ve made it to the end!

You’re no doubt well on your way now to become a fully fledged ‘eBay Ninja’.

If you have any comments, questions or tips to add, there is a comment box just below. Use it! 🙂

If being a buyer on eBay is not enough for you and you’d like to also dabble in being an eBay seller (and maybe even do that as a side business to generate some extra cash), this everyday Aussie mum explains how she regularly generates around $1000 per month from selling on eBay.

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